Privacy Policy

Information We Collect

We collect the information you choose to provide through our consultation request form or by emailing us directly. This typically includes:

• ·Your name
• ·Your email address
• ·Your phone number
• ·Your location (city / region)
• ·Your rug preferences — size, preferred colours, design style
• ·Your budget range
• ·Your preferred consultation date and time, and any notes you share

We do not collect payment card details on this website. We do not knowingly collect information from children.

How We Use Your Information

We use the information you provide to:

• ·Respond to your enquiry and answer your questions
• ·Schedule and conduct your personal consultation
• ·Source and present hand-knotted rugs that match your brief
• ·Communicate with you about your request and the pieces we curate for you

We use your information only for the purposes for which you shared it. We do not sell your personal information, and we do not share it for unrelated marketing.

No Payments on This Site

Mille Knots operates by consultation. Prices are discussed personally, and no purchase or payment is completed through this website. As a result, we do not collect or store credit card numbers or other payment credentials here.

Third-Party Services

We rely on a small number of trusted service providers to operate this website and respond to enquiries:

• ·FormSubmit — used to deliver your consultation request to our inbox. The contents of the form you submit are transmitted through FormSubmit so we receive your message by email.
• ·Vercel — our website hosting provider, which also provides basic, privacy-friendly analytics about site traffic.

These providers process data on our behalf in order to make the site work. We encourage you to review their respective privacy practices.

Cookies & Analytics

We use minimal, privacy-conscious analytics to understand how visitors use the site (for example, which pages are viewed) so we can improve it. This information is aggregated and is not used to build advertising profiles. We do not use third-party advertising trackers. Your browser settings allow you to control or block cookies.

Data Retention

We keep the information you submit only as long as needed to respond to your enquiry, complete any consultation or sourcing you request, and meet our ordinary record-keeping needs. When it is no longer required, we delete it or render it anonymous.

Your Choices & Requesting Deletion

You may ask us to access, correct, or delete the personal information you have shared with us at any time. To make a request, email us at milleknots@gmail.com and we will respond promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

Contact

Questions about this policy or your information? Write to us at milleknots@gmail.com. We reply within 24 hours, Monday – Saturday.