Terms of Service

Nature of Our Service

Mille Knots is a curated sourcing and consultation service for handmade Turkish rugs. We source pieces directly from artisan workshops and present a curated selection matched to your brief. Prices are established by consultation, and all pieces are subject to availability. The rugs we show are individual, hand-knotted objects; a particular piece may already be reserved or sold by the time you enquire.

Informational Website, Not a Checkout

This website is informational. It does not function as an online shop and contains no cart, checkout, or payment processing. Nothing on this site constitutes a binding offer to sell. Any sale proceeds from a personal consultation, where the specific piece, price, and terms are agreed directly between you and Mille Knots.

Shipping & Delivery

Complimentary worldwide shipping is included with every rug.*

*Delivery times vary by destination. Rugs are professionally cleaned and packaged at source before shipping, and we work with specialist art-freight partners for international delivery. Detailed shipping information is provided at the time of purchase.

Intellectual Property

All content on this website — including text, photographs, imagery, the Mille Knots name and mark, and the overall design — is owned by or licensed to Mille Knots and is protected by applicable intellectual-property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written permission.

Acceptable Use

You agree to use this site lawfully and not to misuse it — including attempting to disrupt the site, submitting false or fraudulent information through our forms, or using automated tools to harvest data or send spam. We reserve the right to decline or discontinue service at our discretion.

Disclaimer of Warranties

This website is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We make reasonable efforts to keep information accurate and current but do not warrant that the site will be uninterrupted, error-free, or that all listed pieces remain available.

Limitation of Liability

To the fullest extent permitted by law, Mille Knots shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website. Nothing in these terms limits any liability that cannot be excluded under applicable law.

Governing Law

These Terms are governed by and construed in accordance with applicable law. If you have any questions about these Terms, or wish to raise a concern, please contact us at milleknots@gmail.com and we will work with you in good faith to resolve it.

Changes to These Terms

We may update these terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of the site after changes constitutes acceptance of the revised terms.

Contact

Questions about these terms? Write to us at milleknots@gmail.com. We reply within 24 hours, Monday – Saturday.